FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE BEFORE I GET MY ORDER?
There are two major factors that determine the length of time you will receive your package once your order has been placed and paid for. 1. The type of shipping method you selected - please make sure you select the proper shipping method that will get your item to you on time. 2. Turn around time from the time you place and pay for your order to the time it leaves our warehouse. Most orders are filled within 48 hours of your payment. Exceptions to this is when an item may have to be dropped shipped from the manufacturer, or if shipping agents are closed due to holidays or severe weather conditions.
HOW DO I RETURN AN ITEM?
DO NOT RETURN THE ITEM UNTIL YOU RECEIVE WORD FROM US!
First, please email us at firstname.lastname@example.org with your order number, item and reason for return. You will then get a emailed response with directions on how to return the item.
DOES THE ABOVE RETURN INFORMATION ALSO APPLY TO DEFECTIVE OR BROKEN ITEMS?
Yes, please email us first, explaining the situation and we will respond via email with directions on how to proceed.